Terms & Conditions
Effective from: 9.11.2026
These Terms & Conditions govern the provision of services offered under the name Well & Rooted.
1. Service Provider
The services are provided by:
Monika Zápotocká, trading as Well & Rooted
Business Registration Number (IČO): [insert]
Registered Business Address: 32, Korno, 267 27, Czech Republic
Telephone: +420 735 035 693
Email: hello@wellandrooted.eu
(hereinafter referred to as the "Provider")
Further business and contact details are available on the Legal Notice page.
For the purposes of these Terms & Conditions, a "Client" is an individual who books any of the Provider's paid services.
Where the Client is a consumer acting outside their trade, business, or profession, applicable consumer protection laws also apply.
2. Services Offered
Well & Rooted offers the following services:
English Language Coaching
Holistic Coaching & Mentoring
Integration Support
The specific nature, duration, format, and price of each service are described on the website or communicated to the Client before entering into an agreement.
Holistic Coaching & Mentoring and Integration Support are reflective, non-clinical services. They do not constitute psychotherapy, psychological counselling, psychiatric care, diagnosis, or medical treatment.
Integration Support focuses on reflection and integration following experiences of expanded states of consciousness that have already taken place. The Provider does not supply or facilitate access to psychedelic substances, provide individualised advice on their dosage or use, organise psychedelic sessions, or accompany Clients during the effects of psychedelic substances.
Further information about the nature, limitations, and safety considerations of each service is provided on the Scope, Safety & Disclaimer page.
3. Age Requirements
Holistic Coaching & Mentoring and Integration Support are available exclusively to individuals aged 18 and over.
English Language Coaching is primarily intended for adults. Clients aged 15–17 may be accepted by prior agreement and with the consent of a parent or legal guardian.
For Clients under 18, the parent or legal guardian will generally be the contracting party, or their express consent will be required before the paid service begins. Administrative and payment-related communication may take place directly with the parent or legal guardian.
The content of individual language coaching sessions is not routinely shared with a parent or legal guardian, except where the Client agrees, disclosure is necessary for organisational or safety reasons, or disclosure is required by applicable law.
4. Free Discovery Call
The free 20-minute Discovery Call provides an opportunity to meet, discuss the Client's interests and expectations, introduce the available services, and explore whether working together would be a suitable fit.
The Discovery Call is free of charge and without obligation.
Booking a Discovery Call through the online scheduling system does not constitute an agreement to purchase any paid service, nor does it create any obligation to proceed with paid sessions.
5. Booking Paid Services & Formation of the Agreement
Paid services cannot be booked or purchased directly through the online calendar or booking interface.
Following a Discovery Call or other initial contact, paid sessions may be arranged individually, primarily by email.
Where a session or potential collaboration has been discussed by telephone or during the Discovery Call, the essential details of the proposed service and its price will subsequently be confirmed in writing.
Before entering into an agreement, the Client will have the opportunity to review:
the nature and scope of the requested service;
its price;
these Terms & Conditions;
the Scope, Safety & Disclaimer page;
the Privacy Policy; and
information about the statutory right to withdraw from the agreement, where applicable.
An agreement for a paid service is formed when the Client confirms the Provider's offer or proposed booking, together with acceptance of the applicable terms, in writing, normally by email.
Following the conclusion of the agreement, the Provider will send the Client written confirmation, normally by email, including the agreed terms and any required information not already supplied on a durable medium.
Where the Client and Provider agree to an ongoing arrangement, subsequent sessions are treated as individual sessions delivered under that existing agreement, unless otherwise expressly agreed.
The Client may end an ongoing arrangement at any time, subject to the provisions below.
The Provider is not obliged to accept a proposed booking. A request may be declined where the service falls outside the Provider's professional scope, where safety, ethical, or legal concerns arise, or where sufficient availability cannot be offered.
6. Fees & Payment
Current service fees are published on the website or communicated to the Client before the agreement is concluded.
Where a different fee has been individually agreed, this will be confirmed before the booking is finalised.
The Client will always be informed of the total price payable before entering into the agreement.
Payment is made by bank transfer, unless another payment method has been agreed in advance.
Payment for a scheduled session is due at least 24 hours before the session, or by the payment deadline stated on the invoice, unless otherwise individually agreed.
Any charges imposed by the Client's own bank or payment provider for international transfers or currency conversion are the Client's responsibility, where applicable and permitted by law.
7. Statutory Right of Withdrawal from Distance Contracts
Where the Client is a consumer and the agreement has been concluded at a distance, for example by email, the Client will generally have the right to withdraw from the agreement within 14 days of its conclusion without giving a reason, unless an applicable legal exception applies.
The Client may exercise this right through any clear statement expressing their decision to withdraw, including by sending an email to:
A model withdrawal form is provided in Appendix 1 to these Terms & Conditions. Use of this form is optional.
Commencement of Paid Services Within the 14-Day Withdrawal Period
If the Client wishes the Provider to begin delivering a paid service before the 14-day withdrawal period has expired, the Provider will obtain the Client's express request for early commencement before the service begins.
The Client will also be informed that:
if they validly withdraw after the service has begun, they may be required to pay a proportionate amount for the service already provided;
once the service has been fully performed, their statutory right of withdrawal may be lost, provided the relevant legal conditions have been met and the Client has received the necessary information and given the required acknowledgement.
Where the Client validly exercises their statutory right of withdrawal before the service has begun, no cancellation fee will be charged for exercising that right.
Any payments due to be refunded following a valid withdrawal will be returned without undue delay and no later than 14 days after the Provider has been informed of the withdrawal, using the original payment method unless another method is agreed and the Client incurs no additional charges.
These provisions apply only where the Client has a statutory right of withdrawal under the applicable law.
8. Cancellation or Rescheduling by the Client
A scheduled session may be cancelled or rescheduled free of charge with at least 24 hours' notice.
If a session is cancelled with less than 24 hours' notice, or the Client fails to attend without prior notice, a late cancellation fee equal to 100% of the session fee will normally apply.
This reflects the time reserved exclusively for the Client, which may be difficult to offer to someone else at short notice. If the appointment can be filled by another paying client, no cancellation fee will be charged and any payment already received for that session will be refunded.
Any cancellation fee will be limited to the loss reasonably attributable to the cancellation, taking account of any costs saved or losses reasonably avoided. The Provider may also reduce or waive the fee in exceptional or unforeseen circumstances.
These cancellation provisions do not override the Client's statutory rights, including any applicable right of withdrawal. No cancellation fee will be charged for validly exercising a statutory right of withdrawal.
9. Cancellation or Rescheduling by the Provider
If the Provider is unable to deliver a scheduled session, an alternative appointment will be offered.
If the alternative time is unsuitable and the original session has already been paid for, the Client will receive a refund for the session that has not taken place, or the payment may be transferred to another session by mutual agreement.
The Provider is not responsible for delays or inability to deliver a service resulting from circumstances beyond their reasonable control, except where liability cannot lawfully be excluded or limited.
10. Suitability & Professional Boundaries
The Client acknowledges the nature and scope of the requested service as described on the website and on the Scope, Safety & Disclaimer page.
If, during the collaboration, it becomes apparent that the Client's needs fall outside the scope of the service, or that continuing the work would be unsuitable or unsafe in the circumstances, the Provider may suggest adjusting, pausing, or ending the collaboration and, where appropriate, recommend seeking suitably qualified professional support.
Well & Rooted is not a crisis intervention, healthcare, psychiatric, or psychotherapeutic service.
If the Client is experiencing an acute psychological or medical crisis, requires diagnosis or treatment, or faces an immediate risk of serious harm to themselves or others, they should contact an appropriately qualified healthcare professional or emergency service.
11. Client Autonomy & Outcomes
The Client decides what they wish to explore during sessions, what they prefer not to share, and whether they wish to act upon any suggestion or perspective offered.
Within the agreed scope of the service, the Provider offers questions, perspective, attentive listening, and, where relevant, educational or mentoring input.
The Client remains responsible for their own decisions and actions.
Individual experiences and outcomes vary. The Provider does not guarantee any particular personal, professional, language-related, or other outcome.
Nothing in this section excludes or restricts the Provider's responsibility to exercise reasonable care and skill or any other liability that cannot lawfully be excluded or limited.
12. Confidentiality
Information shared by the Client during the collaboration is treated as confidential and handled with care and discretion.
Confidentiality may be limited or information disclosed only to the extent reasonably necessary and permitted by applicable law, particularly where:
the Provider reasonably believes disclosure is necessary to prevent a serious and imminent risk of harm to the Client or another person;
disclosure is required by law or a legally valid request from a competent authority; or
the Client has given prior consent to the particular disclosure.
For Clients aged 15–17 receiving English Language Coaching, information necessary for booking, payment, and administration may be shared with a parent or legal guardian. The content of individual sessions is not routinely disclosed unless one of the circumstances described above applies.
Neither party may make an audio or video recording of a session without the other party's prior consent, unless otherwise permitted or required by law.
The processing and protection of personal data are described in the Privacy Policy.
13. Online Delivery & Technical Requirements
All services are delivered online using a communication platform agreed in advance.
The Client is responsible for ensuring that they have a suitable device and a reasonably reliable internet connection.
If technical difficulties on the Provider's side prevent a substantial part of the scheduled session from taking place, the Client will be offered an alternative appointment or an appropriate refund for the undelivered part of the service.
Where minor technical difficulties occur, both parties will make reasonable efforts to continue through an alternative method or agree on a suitable way forward.
14. Complaints & Service Quality
The Provider is responsible for delivering the agreed service with reasonable care and skill, in accordance with the scope and conditions agreed with the Client.
If the Client believes that a service has not been provided properly or has materially differed from what was agreed, they may raise a complaint by emailing:
General concerns, feedback, or questions relating to the services may also be sent to the same address.
The Client should provide sufficient information to identify the relevant service and explain the concern.
Where the Client is a consumer, the Provider will acknowledge receipt of a formal complaint concerning defective performance and subsequently communicate the outcome.
Consumer complaints subject to the applicable Czech statutory complaints procedure will be resolved without undue delay, and no later than 30 days from receipt, unless a longer period is lawfully agreed with the Client.
A Client's failure to achieve a particular subjective outcome does not, in itself, mean that the service has been provided improperly.
Nothing in these Terms & Conditions affects any statutory rights or remedies available to the Client in relation to services that have not been provided with the required standard of care and skill.
15. Materials & Intellectual Property
Materials provided to the Client in connection with a service are intended for personal use only, unless expressly stated otherwise.
Without the Provider's prior permission, the Client must not unlawfully publish, sell, distribute, or commercially exploit the materials, in whole or in substantial part.
This provision does not restrict uses permitted by applicable law.
16. Ending an Ongoing Collaboration
The Client may end an ongoing collaboration at any time.
This does not affect payment obligations relating to services already delivered or any valid cancellation fees relating to previously agreed appointments.
The Provider may end an ongoing collaboration particularly where:
the Client's needs exceed the scope of the services offered;
continuing the collaboration would be inappropriate for professional, safety, or legal reasons;
the Client repeatedly breaches the agreed terms;
agreed payments repeatedly remain outstanding; or
the trust or mutual respect necessary for the collaboration has been seriously undermined.
Where the Provider ends the collaboration and the Client has already paid for a service that will not be delivered, the payment for the undelivered service will be refunded, unless another lawful basis for retaining or offsetting the amount applies.
17. Alternative Dispute Resolution
If a consumer dispute arises in connection with an agreement for services and cannot be resolved directly between the Client and the Provider, the Client may seek alternative dispute resolution through the competent Czech authority:
Czech Trade Inspection Authority (Česká obchodní inspekce – ČOI)
Central Inspectorate – ADR Department
Gorazdova 1969/24
120 00 Prague 2
Czech Republic
Email: adr@coi.gov.cz
Further information is available at:
www.coi.gov.cz/informace-o-adr/
Consumers residing in another EU Member State may seek free advice and assistance with cross-border consumer disputes from the European Consumer Centre in their country of residence (ECC-Net): www.eccnet.eu.
Consumers residing in the United Kingdom may seek free advice and assistance regarding disputes with businesses established abroad from the UK International Consumer Centre (UKICC): www.ukicc.info.
Nothing in this section restricts any mandatory consumer rights or the Client's right to bring proceedings before a court having jurisdiction under applicable law.
18. Governing Law & Jurisdiction
Agreements between the Provider and the Client are governed by the laws of the Czech Republic, unless mandatory applicable law provides otherwise.
Where the Client is a consumer habitually resident in another country, this choice of law does not deprive them of any protections afforded by mandatory provisions of law applicable to their contract which cannot be excluded by agreement.
Any disputes will be subject to the jurisdiction of the courts competent under applicable law.
19. Language of the Agreement
Services may be provided in English or Czech.
These Terms & Conditions may be made available in both languages. The version applicable to a particular agreement is the version made available to and accepted by the Client before the agreement was concluded.
20. Changes to These Terms & Conditions
The Provider may update these Terms & Conditions for future agreements, particularly in response to changes in legislation, services offered, or how services are delivered.
An existing agreement remains subject to the version of the Terms & Conditions in force when it was concluded, unless a subsequent change has been validly agreed between the parties.
The current version will be available on the Well & Rooted website.
21. Final Provisions
These Terms & Conditions form part of the agreement between the Provider and the Client where they have been referenced before the conclusion of the agreement and the Client has had a reasonable opportunity to review them.
The following documents and information are also relevant to the provision of services:
Information provided on the relevant individual service page.
If any provision of these Terms & Conditions is found to be invalid or unenforceable, this will not, by itself, affect the validity of the remaining provisions.
Appendix 1: Model Withdrawal Form
Complete and return this form only if you wish to exercise a statutory right to withdraw from the agreement.
To:
Monika Zápotocká / Well & Rooted
Registered Business Address: 32, Korno, 267 27, Czech Republic
Email: hello@wellandrooted.eu
I hereby give notice that I withdraw from my contract for the provision of the following service:
Service:
....................................................................
Date of booking / conclusion of the agreement:
....................................................................
Consumer's full name:
....................................................................
Consumer's address:
....................................................................
Consumer's email address:
....................................................................
Date:
....................................................................
Consumer's signature:
(Only required if this form is submitted on paper.)
....................................................................